Legal

Refund policy

Last updated 27 October 2026. When we refund, how, and how to ask.

PDF reports bought on the website

  • We cannot deliver the report: if the report cannot be made, you are refunded in full automatically.
  • The report has a fault (missing sections, wrong language, a calculation error on our side): write to contact@jodiac.in with your order number within 14 days. We correct and resend it, or refund you in full if we cannot.
  • You entered a wrong birth detail or e-mail address: check the free preview before you pay. If you notice a mistake straight after paying, write to us at once; we correct it where we can, and we normally make one corrected report without extra charge if you tell us within 7 days of delivery.
  • You changed your mind after delivery: a delivered report is a digital product made for you, so it is not refunded.
  • The link did not arrive: check your spam folder, then ask for a new link on the report page with a code sent to the same address, or write to us. This is never a reason to pay again.

Paid API plans

  • First purchase: if you have made no live API calls, we refund the plan fee in full when you ask within 7 days of paying.
  • After that: the plan fee of a period that has started is not refunded, but you can stop renewals at any time in the portal and the plan then works until the end of the period you paid for.
  • Wrongly charged or charged twice: we refund the amount in full.
  • Extra use that was charged correctly is not refunded. If our system measured it wrongly we credit or refund the difference.
  • Prepaid wallet: money not yet used for reports can be refunded on request. A report that fails is paid back into the wallet automatically.

How refunds are paid

Refunds go back to the payment method you used, through the same payment provider. Banks and providers usually need 5 to 10 working days to show it. We issue a credit note for every refund; it is e-mailed to you and shown in your account.

How to ask

Write to contact@jodiac.in or use the contact form, and include your order number or the e-mail address of your account. We aim to answer within 2 business days.

This policy is part of the terms of service and does not limit rights you have under consumer law.